CITY OF SAN FERNANDO, Pampanga – Department of Labor and Employment (DOLE) Regional Office has launched its 24/7 hotlines that would answer to the queries of its clients.
The numbers are 0925-8150214 (mobile) and (045) 455-1619 (landline).
“We have been instructed by our Labor Secretary, through the issuance of Administrative Order No. 409, series of 2016, for the regional offices to set-up their respective 24/7 Hotline Call Services to ensure the timely delivery of government services to its various clients and program partners,” DOLE Regional Director Ana Dione said.
The hotlines aim to provide immediate response to all workers in crisis and emergency situation, provide them relief from unsafe, unhealthy, and unjust conditions of work.
Aside from this, they would also cater to victims of illegal recruitment, trafficking-in-person, and those separated work claiming unpaid wages and benefits.
“Workers engaged in temporary or atypical work arrangements not in accordance with existing labor laws and regulations may also seek assistance from the hotline services,” Dione added.
For local and overseas workers claiming social and health insurance benefits, they may call the hotline services for the speedy facilitation in the payments of their claims.
Workers may also inquire about applicable wages and wage-related benefits, overtime and holiday pays, and similar concerns as well as various cases filed in DOLE offices and attached agencies.
To ensure the hotline’s effectiveness, Dione said the regional office has already established a Hotline Team and System to man the regional 24/7 DOLE CL Hotline Call Services.
“We’ve already submitted our implementation plan which includes the purpose, protocol, recording and tracking system, list of personnel, name of person-in-charge, and phone numbers dedicated to the hotline call services, in response to the Administrative Order the Secretary has concerns to us. The hotline system is a work in progress. Continuing training program for hotline personnel and system improvement shall be based on feedback that we will receive,” Dione furthered./CLJD/TJBM-PIA 3